Jordi Torras shares his insights on NLP and Customer behavior.
1. Tell us how you came to be the CEO at Inbenta. How much of your typical day is involved in innovating AI tech for your customers?
I am the founder of the company, and this is how I became also CEO. We have now an excellent team of specialists in AI and semantic technologies, but indeed I like to keep a foot on how the technology is unfolding and what our customers use Inbenta and how new use cases can be deployed with our Natural Language Processing architecture.
2. What are the applications or rather opportunities you seek to have with your product?
The strategy we are implementing in 2021 is to carefully identify how our customers are using our platform. As we try to present Inbenta as a platform upon which customers can implement different use cases, we are now trying to see what common implementations among customers can help us to define vertical solutions that, on one hand can help us extend our business with other clients, but also can help guide what are the challenge that our platform should be able to solve.
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