Presently Working as an Restaurant Manager
Karachi Marriott Hotel Pakistan
Since 11 March 2017 Till
Reports directly to the Director of Food & Beverage .
Prepares action plan to ensure smooth operation every day.
Monitors the GSI (Guest Satisfaction Index) & discuss with the whole team on how we can keep high scores.
Manages the room service by providing leadership & overall supervision to ensure guests satisfaction.
Attends daily briefing.
Conduct daily pre & after service briefings.
Be aware of the local environmental municipality regulations.
Preparing all rotas & organizing the shifts to ensure that there are enough staff at all times.
Maintains all attendance records for payroll purposes.
Training the new & senior staff.
Conduct performance appraisal.
Ensures that guests are satisfied before they leave the restaurant.
Communicate with chef about the quality of food preparation & presentation.
Initiates requisitions for operational supplies repairs & maintenance works.
Ensures that restaurant furniture & equipment are all in good order & condition.
Compiles the restaurant logbook recording guests complaints revenue covers & other important details.
Attend meetings as requested.
Forecasting the sales revenues for food & beverage & covers submit the report to the Director of Food & Beverage.
Worked as an Outlet Supervisor (All Day Dining)
Pullman Deira City Center Hotel And Resort Dubai
Since 01st March 2012 to 01st November 2015
Reports directly to the Restaurant Manager
Organised co-ordained trained and supervised staff to guarantee.
Efficient friendly service to achieve the highest level of customer
Ensuring the smooth of the operation on day to day basis.
In charge of checking the stock and par stock of the outlet.
Making daily briefing for the service staff.
Doing training for the staff…